HOSPITAL DISCHARGE & DEMENTIA: A FAMILY GUIDE TO SAFE RECOVERY

Hospital discharge dementia support with caregiver helping older adult return home safely

Hospital discharge dementia planning can be overwhelming for families. When a loved one with dementia is ready to leave hospital, the real challenges often begin after discharge. Moving from hospital back home (or into a care setting) can be disorientating for someone living with dementia. Changes in routine, unfamiliar medications, reduced mobility, hospital-related delirium, and […]

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5 things to do before an ambulance arrives for someone with dementia (UK guide for families & caregivers)

Before an ambulance arrives for someone with dementia, a carer offers calm reassurance at home

When a loved one with dementia needs urgent medical help, knowing what to do before an ambulance arrives for someone with dementia can feel overwhelming. You may be worried, unsure what to do first, and trying to keep everything calm at once. In situations like these, having access to specialist support such as dementia focused […]

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From burnout to breakthrough: Our 9 month journey to NHS SBS approval

Team Medic ambulance at Heathrow Terminal 2, highlighting NHS SBS Framework-approved transport services

Nine months ago, we made a decision that would test everything we had as a company. We applied to join the NHS Shared Business Services Framework. Not because it was easy. Not because we had spare capacity. But because we believed we could make a real difference to patient transport across the NHS. On the […]

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Elderly falls: The hidden crisis of long lies — and how care providers can respond

Elderly patient falling to the floor.

Falls among older adults are an unfortunate reality of daily life in care homes, supported living facilities, and sheltered housing. But what often gets overlooked is that the greatest danger isn’t always the fall itself, it’s what happens next. For too many elderly residents, the real crisis begins in the long, helpless wait for assistance. […]

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Why every event needs a Radio Controller: The unsung hero of event safety & communication

If you’ve ever planned a festival, triathlon, charity fundraiser, corporate function, endurance events or stadium events know one thing for sure – things can change fast. In the middle of a crowd, a weather shift, or a medical emergency, every second counts. That’s why having a Radio Controller is not just a nice-to-have — it’s […]

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The impact of monopoly in NHS Patient Transport & the case for fair procurement

Introduction The NHS is facing a growing NEPTS procurement monopoly, where a single provider dominates non-emergency patient transport contracts in several regions. This blog follows on from our previous discussion, “The pitfalls of monopoly in NEPTS,” and takes a deeper dive into how NHS Integrated Care Boards (ICBs) like https://www.surreyheartlands.org are shaping the sector, often […]

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How upcoming CQC changes impact event medical services

It is anticipated that major changes in the 2025 to 2026 financial year to Care Quality Commission (CQC) regulations will impact the way event medical services UK are provided. These changes may require all providers offering treatment for disease, disorder, or injury (TDDI) at events to be CQC registered. This update is set to enhance […]

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EMPLOYEE OF THE MONTH (Jan 2025)

Colin Watson is employee of the month for January 2025

EMPLOYEE OF THE MONTH (Jan 2025) Congratulations Colin! Our employee of the month award recognises the achievements of our staff across the whole organisation. Voted for by their fellow work colleagues makes this accolade even more special and so much deserved. Here’s why Colin has won this month’s award…. “Colin is a great operational manager, […]

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EMPLOYEE OF THE MONTH (Dec 2024)

Employee of the month December 2024

EMPLOYEE OF THE MONTH (Dec 2024) Congratulations Mislav! Our employee of the month December 2024 award recognises the achievements of our staff across the whole organisation. Voted for by their fellow work colleagues makes this accolade even more special and so much deserved. Here’s why Mislav has won this month’s award…. “Mislav is a great […]

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Why winter is the most critical season for non-emergency transport

Winter in the UK has a knack for throwing curveballs. From icy roads to last-minute travel delays, the colder months can make routine tasks feel like climbing a mountain – especially if you’re dealing with healthcare needs. For patients, caregivers, care homes, and healthcare providers, the season adds an extra layer of complexity. That’s where […]

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