Good morning. I will complete the questionnaire separately but thought you would like the following unsolicited endorsement of your service from a runner who ‘collapsed’ just before the finish line:

“Yesterday things didn’t go according to plan and I struggled badly in the last few hundred metres and needed help over the line. I guess it was a combination of going off too fast and not fuelling up beforehand.

So this morning I want to say that I’m fully recovered and feeling fine now. The medics who treated me at the finish were wonderful and thoroughly professional and I would like to express my sincere appreciation for what they did. If you could give me their contact details I would be very grateful.”

Thank you for the contribution of Team Medic staff to a very successful event. Best regards, Ken

Ken - Event Organiser, Staines 10k

Have used Team medic for our home games for the past few years and we are very pleased with their service. We have never had a problem they are always on time and the medics are friendly helpful and well trained.

Swansea University American Football Team, Swansea University

Hi Clive,

I hope this finds you well.

Our American Football team wanted to pass on their thanks to the medics who were there at their match yesterday – they were really impressed with how quickly and professionally things were dealt with this weekend!

Sports Club Coordinator, Royal Holloway University

Staff arrived early and up-to-date on the event and route. Staff friendly and experienced. Good, reactive service throughout the event, keeping an eye on walkers who they felt might need medical assistance. I had confidence that your staff knew what they were doing and were provided medical cover for the whole walk as it progressed. They liaised well with our communications volunteers, and kept me updated with their progress throughout. No bad points that I can think of.

Excellent support at the fireworks. Organised and approachable and very professional;

Member of school PTA committee, Independent school based in Surrey
Very good service friendly efficient and very helpful.
Extremely satisfied with our experience using your service
Team are a great deal better than the competitors.
I rate Team Medic’s service as exceeded.
Martin Cockerill, BAFA Chairman
My son was transported by Team Medic yesterday to his new carehome . Sophie and Jack were amazing . Very friendly and extremely patient as my sons blood sugar levels plummeted which delayed the journey by a couple of hours. They were very knowledgeable and very helpful with his diabetes and we felt very confident in their capable hands. A big thank you to you both.
Sylvia Slingo, Private Individual

Feedback Provided: 23/05/2017

Please describe what is good or bad with our service?
  • Amazing
Overall, are you satisfied with your experience using our service, neither satisfied or dissatisfied with it, or dissatisfied with it?
  • Extremely satisfied
Compared to our competitors, is our service quality better, worse, or about the same?
  • A great deal better
How would you rate our service?
  • Exceeded
Katie Rishover, Roar Combat League
Feedback Provided: 26/08/2016

Q1: What is the name of your team?
Halton Spartans

Q2: Did the MediPro arrive on time to the event?

Q3: Did their knowledge and skill meet your expectations?

Q4: How did you find the MediPro staff to be professional and helpful?

Q5: Are you satisfied, dissatisfied, or neither satisfied nor dissatisfied with our MediPro staff?
Extremely satisfied

Q6: Please provide any further feedback that could improve our service?

Ian Derbyshire, Halton Spartans

Quick plug for Team Medic.
Last week we had a game on Saturday. A communications cock up that could have been blamed on a number of people meant the ambulance was booked for Sunday.
I called Team medic at 12.45pm Saturday to find out where the medic was. Clive got a medic to our game in Canterbury for 1.55pm
No other medical supplier I know even picks up the phone on a weekend let alone managing to fix things and get a guy to Canterbury quick enough that the game did not have to be cancelled!

Glenn Lindley

Louise and the team [Team Medic] did a solid job. The event was four fixtures larger than last year and around 500 more spectators and they did a great job.

Thanks for supporting Sheffield Varsity again.

Joel Kesterton - Sports Manager, Sheffield Hallam University

It [Team Medic’s service] was fantastic – big thanks to Julian for helping on the day he was great.

Beverley Crawford - Student Development and Activities Manager, Liverpool John Moores University

Thanks for the help yesterday and having the additional cover was a good plan so thank you for suggesting it and we certainly made use of them especially with the women’s football as one girl took quite a knock to the head.

Thank for your help this year and I will be in contact In August/September time for our American Football season next academic year.

Katy Holland - Sport Development Officer at University of East London, University of East London

Thank you for arranging this for BAFA.

The quality of staff provided was truly excellent.
And the peace of mind they provided me, as the event organiser, was so helpful on the day.

Please pass on BAFA and My personal thank you to Richard and Mel

Excellent day of football, great medical coverage for all players, so I’m very happy today.

Russ Hewitt - BAFA Director of Competitions, British American Football Association

Your Team Medic staff were fantastic yesterday! My team think they are very professional and knowledgeable and really enjoyed working with them.

Helen Dick, Assistant Facilities Manager Sport & Active Lifestyles, Leeds Beckett University

I just want to say a huge thanks to the crew that we had at Durham University of the 29th November for the American Football game. I am Durham’s head coach and I feel that your crew did a brilliant job as first response to a horrific broken leg that one of our players suffered. The team were highly professional and assisted Kaelan extremely well given the nature of the injury and the on field conditions. I am very grateful that the crew was so well prepared and came up with an action plan when the ambulance got stuck due to flooding. Your team have ensured that we will continue to use Team Medic for as long as possible. Kaelan has had the first of a few surgeries and with a plate in his leg will make a full recovery.

Thanks once again,

Jonathan Rooney
Head Coach
Durham Saints

Jonathan Rooney, Durham Saints
I would like to thank you for providing two medics of very high quality to cover our tournament. They had quite a bit to do, but their attitude, manner with the players, and professionalism were first class, and they did an excellent job.

Certainly, the parent of our player who suffered an injury which required a visit to A&E was very impressed with the way his son was treated on the field. I hope we can use you again next year, and would be happy to recommend you to any new teams who start up locally next year.

Many Thanks again,

Julius Hobbs , Kent Exiles
Good, excellent communication and removal of any anxiety with regards to securing a booking.
Bad, Physios need to be more identifiable on game day, perhaps high vis jackets or uniform.
Mark Pagett - Club Treasurer, Birmingham Bulls

Most professional option on the market. Excellent all round.

Al Tepper - Chairman, Hertfordshire Cheetahs

Friendly, great communication, clear service and extremely knowledgeable staff.

James Dunstan - player/staff, Oxford Saints AFC
Team Medic were extremely helpful and easy to deal with. Clive was always availbel to answer any questions I had, the customer service was top notch. Also we never needed to worry about the showing up or not, we knew they would always be there, which is a huge weight ofour mindson gamedays. They have my upmost respect as they do a terrific job. Will absolutely be using them again next season.
Neale McMaster -Chairman, Ouse Valley Eagles

Very good service. Exactly what We expected. Good Service

Russ Hewitt - BUAFL League Management, BAFA

We’ve found the service absolutely flawless. The physio has been great, and is very good with working with the team. It would be helpful to have an automatic notice if a medical situation occurs on either the home or away team, but other than that.

Bill Thompson - Head of Sport and Leisure Services, City University London

Excellent. We called at short notice and all was arranged with ease. It was also about half the price of the supplier we had been using!

Antonia Dyson - Student Activities Administrator, Canterbury Christ Church University.